Middlesex, NJ

Allison was extremely professional and responsive to our needs. Would definitely recommend.

I would like to express my concerns regarding my experience with State Farm car insurance, which has been quite unsatisfactory. I encountered an issue when my vehicle was mistakenly removed from my insurance policy. Once the error was corrected, I was unexpectedly charged as if it were a new vehicle. Despite my efforts to seek assistance, my agents were unhelpful, stating they could not take action on the matter, which was frustrating and disappointing. I was instructed to wait for several days for an update, but weeks went by without any communication from the agency. Ultimately, I was informed that there was no error on their part. Additionally, I faced complications following a minor accident, which they managed inadequately. Upon reviewing these issues with my new insurance provider, I discovered significant discrepancies, but it was too late to rectify them. This experience highlights substantial gaps in the service provided by State Farm. There is a clear need for improvement in both customer support and agent training. Thank you for considering my feedback as I believe it is important for enhancing their service.

Update: My husband and I ran into a problem with this office. After 4 months dealing with a problem for a refund. A lady name Morgan reached out to me and helped resolve the problem. I’m updating my review because I honestly thought it was a lost cause but after a month she was able to resolve my issue. Thank you Morgan